BackOnTools

Answering Service · All Trades · All of Australia · 24/7

The Answering Service Built
for Australian Tradies —
Books Jobs, Not Just Messages.

Most answering services take a message. They write down the caller’s name, their phone number, and a rough description of what they need — then email it to you. Now you have to ring them back, sell them on booking, find a free slot, and confirm. That’s three more steps between an enquiry and a job. And half the time, by the time you ring back, they’ve already booked someone else.

BackOnTools does something different. It answers the call, asks the right questions, checks your calendar, and books the job — while the customer is still on the phone. They hang up with a confirmed time, a quoted price, and the name of your business. You get a text with the full details. The job is already in your calendar. No callbacks. No chasing. No dropped leads.

It was built specifically for Australian trade businesses — not adapted from a US product, not a generic virtual assistant. Plumbers, sparkies, HVAC techs, builders, landscapers. It knows the work, it knows the pricing, it knows what urgent looks like. And it never clocks off.

📞 Hear it for yourself

Call +61 468 096 380 right now. Ask for a quote or try to book a job. You’ll know in 90 seconds if this is right for your business.

Book a 20-min demo →Call the AI now ▶ +61 468 096 380

Every trade. One platform.

We don’t use a generic script. For every trade, we build a specific knowledge base during setup — the jobs you do, the jobs you don’t, your standard pricing, and your emergency protocol. A plumber’s AI gives plumber answers. A sparkie’s AI gives sparkie answers.

🔧

Plumbers

Burst pipes, blocked drains, hot water systems, emergency callouts, bathroom renos.

⚡

Electricians

Switchboard upgrades, safety switch faults, power outages, EV charger installs, lighting.

❄️

HVAC technicians

Split system installs, ducted servicing, emergency AC breakdowns, gas heating.

🏗️

Builders

Reno quotes, new builds, commercial jobs — captures scope so you don't waste a site visit.

🌿

Landscapers

Design quotes, maintenance contracts, turf installs, irrigation systems, seasonal work.

🪚

Carpenters & joiners

Decks, pergolas, fit-outs, custom cabinetry, repair and maintenance work.

🏠

Roofers

Leak investigations, full replacements, gutter work, storm damage callouts.

🔒

Locksmiths & pest control

Emergency lockouts, lock changes, pest inspections, termite treatments.

The numbers every tradie needs to know

Australian trade businesses are losing an estimated $8 billion a yearin missed calls. Not because they’re bad at their trade — because they’re on the tools and can’t get to the phone. The maths is simple and brutal.

62%

of callers never leave voicemail

They ring the next number.

21×

less likely to convert after 5 mins

Speed wins the job.

$72K+

lost per year

4 missed calls/wk at $350 avg

The first tradie to respond wins 78% of the job. Speed isn’t a nice-to-have — it’s the whole game. BackOnTools responds in one ring, every time, at any hour.

BackOnTools Starter is $197 a month — $2,364 a year. If it saves you one missed job in your first 30 days, it’s already paid for itself. Most tradies on our books make it back in week one.

Actually built for Australia

Most answering services and AI tools are built in the US, for US businesses. They use American English, American pricing conventions, and American workflows. When you call their support line, nobody has heard of ServiceM8, Tradify, or the difference between a sparkie and an electrician.

Local phone numbers.Every BackOnTools customer gets an Australian number — 02, 03, 07, or 08 prefix depending on your state. Callers see a local number. It builds trust before they’ve said a word.

Australian English.It says “arvo” not “afternoon.” It understands “sparkie,” “tradie,” and “ute.” It knows the difference between a Bunnings run and a supply-and-install job. It sounds like it belongs here because it was built here.

Public holidays and peak periods.Christmas shutdown, Easter, ANZAC Day, state-based public holidays — it knows when you’re likely closed and handles calls accordingly. Summer AC rush, wet season plumbing, winter heating callouts — it knows the seasonal patterns for your trade.

AU trade licensing knowledge.It knows that electrical work requires a licensed sparkie, that gas fitting has compliance requirements, and that structural building work needs a licensed builder. It won’t let callers think a handyman can do licenced trade work.

How it stacks up against other options

BackOnToolsHuman serviceVoicemail
Answers 24/7✅❌ business hours❌
Books the job (not just a message)✅❌ takes messages❌
Knows your trade & pricing✅❌ generic scripts❌
Works AU public holidays✅❌ usually closed✅
Cost per month$197–$497$300–$800+$0 (but costly)
Setup time7 days2–4 weeksInstant
Integrates with ServiceM8/Tradify✅❌ rarely❌

Plans and pricing

Three plans, no tricks, cancel any time. Setup is a one-off fee — we build, train, and test your AI receptionist over seven days, then you’re live.

Starter

$197/month

Setup free

Every call answered in your business name. Caller details captured and texted to you within seconds. Basic job triage — urgent vs standard. FAQ handling for your common services and pricing.

Pro

$297/month

Setup free

Most popular

Everything in Starter plus full job booking into ServiceM8, Tradify, Google Calendar, or your preferred system. Standard quote delivery for your common jobs. After-hours emergency paging. Automated SMS confirmation to customers.

Premium

$497/month

Setup free

Everything in Pro plus custom call flows for complex jobs, voice cloning, monthly tuning calls, and priority support. Ideal for multi-trade businesses or operations with specific dispatch requirements.

One saved job covers the whole month. Most tradies make it back in week one.

Frequently asked questions

What trades does BackOnTools work for?+

Plumbers, electricians, HVAC and air conditioning techs, builders, landscapers, carpenters, painters, tilers, roofers, concreters, pest control, locksmiths, and more. We build trade-specific knowledge bases during setup — so a plumber's AI knows plumbing, not electrical.

What's the difference between BackOnTools and a message-taking service?+

A message service takes a caller's details and emails them to you — you still have to ring back, close the sale, and schedule the job. BackOnTools books the actual job while the customer is still on the phone. They hang up with a confirmed time, a quoted price, and your business name. That's the difference between a lead and revenue.

Does it work after hours and on weekends?+

Yes — 24/7, every day of the year, including Christmas, Easter, and all state-based public holidays. After-hours coverage is included in every plan at no extra cost. Most of our customers see the biggest lift in evening and weekend bookings — the calls that used to go to voicemail and never come back.

Is it actually built for Australia?+

Yes. Australian phone numbers, Australian English, AU public holidays, and knowledge of AU trade licensing requirements. We built this from the ground up for Aussie trade businesses — not a US product with a different accent bolted on.

Can it book into my job management software?+

Yes. Pro and Premium plans integrate with ServiceM8, Tradify, AroFlo, simPRO, Google Calendar, and Outlook. When a job is booked, it goes straight into your system with the customer's name, mobile, address, and job description. No manual entry.

How long does setup take?+

Seven days from sign-up. One 45-minute kickoff call covers your services, pricing, schedule, and emergency rules. We build and train your AI over three days, test it, and on day seven your number goes live. Most of the work happens on our end.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't pay for itself in your first month, something's wrong and we'll fix it or refund you in full.

Stop losing jobs to the next number on Google

Every tradie in Australia is losing jobs to whoever picks up first. BackOnTools makes sure that’s you — on every call, every hour, every day. Set up in seven days. No lock-in. From $197 a month.

Book a 20-min demo →Call the AI now ▶ +61 468 096 380

Seven days to set up · Cancel any time · All trades · All of Australia