Electrician Answering Service · Australia · 24/7

Every Power-Out Call
Answered. Triaged. Booked.

Q: Will callers know they're talking to an AI?

Most won't. The voice is natural and conversational — it pauses, acknowledges what the caller said, and asks sensible follow-up questions. Call +61 468 067 428 to hear the demo.

It’s 8pm on a Sunday. A thunderstorm just took out half a suburb. Your phone has rung nineteen times in the last hour. You’ve answered three. The rest left voicemail or hung up. By Monday morning every one of those callers has booked the next sparky. At $500 average per job, that’s $8,000 gone overnight.

Electrical emergencies don’t wait. Nobody with sparking outlets or no power leaves a voicemail and waits. They call the next sparky on the list. 62% of callers never try again after hitting voicemail. For a power-out emergency, that number is closer to 95%.

BackOnTools is an AI answering service built for Australian sparkies. It picks up every call, even when you’re up a ladder or on a job site without reception. It triages emergencies, books switchboard and GPO work, and quotes standard jobs from your price book. It works through every storm, every long weekend, every job that runs late.

📞 Hear it before your next storm call

Call +61 468 067 428 — our live demo. Try a power-out emergency or a GPO install. You’ll know in 90 seconds.

Book a 20-min demo →Call the AI now ▶ +61 468 067 428

How it handles electrical calls

Not all electrical calls are equal. A flickering downlight and a switchboard with a burning smell need very different responses. BackOnTools knows the difference.

It identifies urgency first.

Whole house with no power, burning smell from a switchboard, sparking outlets, exposed wiring, business with refrigeration at risk — flagged urgent and paged to you immediately. Single dead GPO, light fitting replacement, ceiling fan install — standard booking queue.

It captures the details that matter.

For repair jobs, it asks the right diagnostic questions — has anything changed in the last 24 hours, is the safety switch tripping, are other circuits affected, is anything visibly damaged. For installs, it captures access requirements, fitting type, and whether circuits need adding. You arrive with real scope.

It books and quotes, or pages you.

For standard jobs with known pricing, it gives the customer a ballpark and books them straight into your calendar. For complex commercial jobs or true emergencies, it pages you immediately with the caller's address and situation. Either way, no call is wasted.

What missed calls are actually costing you

The average electrical job in Australia runs around $500 — from a service call-out to a standard switchboard upgrade or EV charger install. Busy sparkies miss 20–40% of calls while they’re on jobs. At the conservative end: just three missed calls a week.

$1,500

Lost per week

3 calls × $500 avg job

$78,000

Lost per year

Conservative estimate

$197/mo

BackOnTools Starter

$2,364/year all-in

Five missed calls a week pushes that past $130,000 a year. That’s a second sparky on the books and a real path to a multi-van crew.

One saved switchboard upgrade covers BackOnTools for two months. Most sparkies on our books make it back in week one — usually after the first storm.

Trained for electrical — not just call-taking

During your setup week, we train BackOnTools specifically on your electrical business — the jobs you do and don’t take, your service area, your pricing, and your emergency protocol.

Common jobs it handles: switchboard upgrades and replacements, GPO and light fitting installs, ceiling and exhaust fans, EV charger installs, full and partial rewires, smoke alarm installs and compliance, safety switch testing, and small commercial fitouts.

Emergencies it escalates: total power loss, burning smell from a switchboard, sparking outlets, exposed wiring, water or storm damage to electrical, refrigeration outage in a business. These get paged to you immediately.

Scope capture for quotes:for switchboard upgrades it asks fuse type, single or three phase, and panel age. For EV chargers it asks vehicle type, kW rating, distance from board, and whether a permit’s needed. You arrive with a real scope, not a vague enquiry.

Service-area awareness:it knows your suburbs. If a caller is outside your area, it tells them politely instead of booking a job you can’t do.

What a storm night looks like with BackOnTools

Real scenario

Friday night, summer thunderstorm rolls through Sydney’s north shore. By 9pm Tom’s phone has taken 28 calls — all answered by BackOnTools. Five were emergencies: two paged to Tom immediately (one with a burning smell from a switchboard, one with no power and a fridge full of stock), three triaged as urgent for first thing Saturday morning. Sixteen were storm-related — tripping safety switches, dead circuits, garage doors stuck — all booked with diagnostic notes. Seven were quote enquiries on EV chargers and switchboard upgrades, all logged with callback times. Tom finishes the two emergency calls by midnight and wakes up to a fully booked weekend. Not one caller hit voicemail.

That’s not magic — it’s just answering the phone. BackOnTools makes sure you always do.

Plans for electrical businesses

Three plans, no lock-in, cancel any time. The setup fee is one-off — we build, train, and test your AI receptionist over seven days.

Starter

$197/month

+ $497 setup

Every call answered in your business name. Caller details and job summary texted to you immediately. Basic triage — emergency vs standard. FAQ handling for common electrical jobs and pricing.

Pro

$297/month

+ $997 setup

Questions sparkies ask us

Can it tell a power outage from a dead GPO?+

Yes. We train it during setup on your urgency rules. Whole house with no power, burning smell from a switchboard, sparking outlets, business with refrigeration at risk — urgent, page you now. Single dead GPO, light fitting replacement, ceiling fan install — standard booking queue. It asks the right diagnostic questions to figure out which.

What electrical jobs does it handle well?+

Switchboard upgrades and replacements, GPO and light fitting installs, ceiling fans and exhaust fans, EV charger installs, rewires, smoke alarm installs and compliance, safety switch tests, and small commercial fitouts. We train it specifically on the jobs you actually do.

Can it book into ServiceM8 or my job management software?+

Yes. Pro and Premium plans integrate with ServiceM8, Tradify, AroFlo, simPRO, Google Calendar, and Outlook. Jobs go straight in with the customer's details, address, and the issue — no double entry.

Does it handle after-hours emergencies?+

Yes. It's on 24/7. Real electrical emergencies — full power loss in a thunderstorm, burning smell, exposed wiring — get paged to your mobile immediately. Routine jobs go into your morning queue so you're not woken up at 3am for a flickering downlight.

Will callers know they're talking to an AI?+

Most won't. The voice is natural, warm, and conversational. It pauses, asks sensible follow-up questions, and sounds like a real person. Call +61 468 067 428 and judge for yourself.

Can it quote standard jobs?+

Yes. We load your price book during setup — service call-out, GPO replacement, light fitting install, ceiling fan, EV charger install bands, switchboard upgrade ranges. Standard jobs get a ballpark over the phone. Rewires and commercial work get booked as quote-only site visits.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't pay for itself in your first month, we'll fix it or refund you in full.

Don’t lose another storm night to voicemail

Every missed call is a job that went to the next sparky on Google. BackOnTools makes sure that next sparky is you — on every call, every emergency, whether you’re up a ladder or three jobs deep. Set up in seven days. No lock-in.