BackOnTools

For Air Con & HVAC Techs

Stop losing jobs
on a 40° day.

AI receptionist built for air conditioning and HVAC techs. Books split-system service jobs, qualifies install enquiries, handles refrigerant questions, and pages you for gas-heater emergencies. Set up in 7 days. Runs 24/7 through every heatwave and cold snap.

Book a 20-min demo →Or call the air con demo AI now ▶ +61 468 061 976

📞 Call the air con demo AI — free, real call

Tap to call +61 468 061 976

Real AI receptionist answering as an air con business. Try a split-system service request — see how it handles it.

Prefer SMS? Text the demo line instead.

✓ Split + ducted + gas heating✓ ARCtick-aware✓ 24/7 through every heatwave

On a heatwave, the first air con tech to pick up wins the job.

You know how it goes. The temperature hits 38°C, every split system in Sydney decides today's the day, and your phone rings 25 times before lunch. You're up a ladder pulling a fan-coil, you can't answer, and by the time you check voicemail half those people have already booked someone else.

Same story in reverse on the first cold snap — gas heaters that haven't run since April, ducted systems blowing cold air, panicked parents wanting it sorted today. The work is there. The bottleneck is the phone.

BackOnTools answers every call, qualifies the job (split or ducted, age, what it's doing), books the standard service jobs straight in, flags the install enquiries for an on-site quote, and pages you immediately for any gas leak or carbon-monoxide call. You get to keep working. The business keeps booking.

Built around how air con & HVAC actually works

Knows split vs. ducted vs. gas heating

Asks the right qualifying questions: indoor/outdoor unit, age, single or three-phase, what it's doing. Books service jobs with a sensible ballpark. Doesn't try to quote installs over the phone.

ARCtick & refrigerant — handled correctly

Knows refrigerant work is licensed. Confirms you hold ARCtick, books the diagnostic, never promises a regas without seeing the unit.

Gas-heater emergencies escalate immediately

Any gas leak, CO symptom, or 'smells like gas' call: AI tells the customer to ventilate and ring 000 if needed, then SMS-pages you straight away. No booking attempt — straight to you.

Install enquiries → on-site quote, every time

New install or full system replacement always gets booked as a measure-and-quote. The AI never puts a fixed install price on a call — it captures the property details and gets you in the door.

Heatwave & cold-snap surge handling

Answers all calls in parallel — 30 calls hitting at once is a Tuesday, not a problem. Triages by urgency: vulnerable customer with no cooling/heating gets bumped up.

24/7 with smart after-hours mode

Out of hours: non-urgent enquiries get a callback booked for the morning. Real emergencies (gas, no heat in winter at a vulnerable home, leaking refrigerant) page you. You sleep.

Live in 7 days

1

Book a 20-min demo.

We get on Zoom. You tell us how you handle service vs. install enquiries, what your suburbs are, what gear you specialise in. We walk you through a live AI call.

2

We build your AI in a week.

Branded HVAC receptionist tuned to your trade. ServiceM8 set up with your job templates, materials, and ballpark service pricing. You test it — we tune it.

3

It goes live. Heatwave-ready.

Every call answered. Service jobs booked. Install enquiries flagged. Gas emergencies paged to you. You stop refreshing voicemail at 7pm.

Simple pricing. No lock-ins.

Same plans across every trade. Pick the level of automation you want — every plan includes the AI receptionist, your own number, and 24/7 emergency handling.

Starter

$197/mo

+ $497 setup · every call answered

Pro · most popular

$297/mo

+ $997 setup · full booking + invoicing

Premium

$497/mo

+ $1,497 setup · done-for-you

See full pricing breakdown →

Air con & HVAC specific questions

Will the AI know the difference between a service job and a new install?+

Yes. Service jobs (split system not cooling, ducted fault, refrigerant top-up enquiry, gas heater service) get qualified, ballpark-priced and booked straight in. New installs and replacements always get flagged for an on-site quote — we never let the AI quote a fixed install price over the phone.

What about ARCtick and refrigerant rules?+

The AI knows refrigerant work is licensed (ARCtick) and won't ever promise unlicensed handling. If a customer asks about regassing or refrigerant work, it confirms you hold the required licence and books the diagnostic — same way you'd answer it yourself.

Can it handle a heatwave call spike?+

That's the whole point. When 35 calls hit on a 40°C day and you're on a roof, the AI answers all of them in parallel, qualifies each one, and slots them by urgency. No more 'I rang three places, you were the only one that picked up — but I went with someone else.'

What about a gas heater emergency — gas leak, CO concern?+

The AI is scripted to treat any gas leak, carbon monoxide symptom, or 'something smells like gas' call as an emergency: it tells the customer to ventilate and call 000 if they suspect a leak, then SMS-pages you immediately so you can ring back. It does not try to book those calls — they go straight to you.

Will it sound like a generic chatbot or like an HVAC business?+

It sounds like an air con business. The demo agent (Johnny G Up) is set up as an air con tech — he asks the right qualifying questions: split or ducted, indoor or outdoor unit, what's it doing, how old is it, single or three-phase. Yours gets tuned the same way for your trade and your area.

What about after-hours and weekend calls?+

Runs 24/7. Out of hours, the AI handles non-urgent enquiries (books a callback for the next morning, sends SMS confirmation), and only pages you for actual emergencies — gas, no heat in winter at a vulnerable customer, refrigerant leak. You sleep, the business still runs.

Does it integrate with my job management software?+

Yes — ServiceM8 out of the box on the Pro plan. We set up your job templates, materials, and quote presets. Other systems (AroFlo, simPRO, Tradify) we can wire up — ask on the demo call.

How much is it and what's included?+

$197/mo Starter (every call answered + SMS to you), $297/mo Pro (full booking + ServiceM8 + auto-invoice), $497/mo Premium (custom voice, monthly tuning, unlimited calls). Setup fee one-time. Cancel anytime — no lock-in.

Ready for the next heatwave without losing your weekend?

Book a 20-minute demo. Or just call the air con AI right now and try it — book a fake split-system service, ask about a regas, see what it does with a gas-leak call.

Book my demo →📞 Call +61 468 061 976
💬 SMS the demo lineWhatsApp Luigihi@backontools.com.au

Same Pro/Starter/Premium plans as our plumbing & electrical customers — built for Australian HVAC techs. Get started →

Book demo📞 Call AI